Differences

This shows you the differences between two versions of the page.

--- pluginwarden-troubleshooting [2024/11/05 15:55]
Staff created
+++ pluginwarden-troubleshooting [2025/11/23 18:13] (current)
Staff Added a temporary note for the workaround to the EGL-19 bug.
@@ Line 1: / Line 1: @@
 ====== PluginWarden Troubleshooting ======
+**⚠️ATTENTION⚠️ (2025-11)**
+**A bug in the latest version of the //Epic Games Launcher// is preventing Unreal Engine from properly validating our plugin purchases. We are in contact with Epic Games and they are actively working to provide a fix as soon as possible.**
+**In the meantime, you can [[https://we.tl/t-itqpEWEHZw|download a workaround]] and follow the instructions in the included ''README.txt'' file.**
+**You can read more in our [[https://discord.com/channels/898503629655408660/898512354931777547/1441033942689120328|announcement on Discord]].**
+----
 Licensing checks are performed by a standard Unreal Engine module provided by Epic Games, known as //PluginWarden//.
@@ Line 6: / Line 16: @@
 {{ :entitlement-check.png?600 |}}
+===== Check for a valid license =====
+Our plugins are commonly licensed **per user**. This means that **one license must be purchased for each user working on a project that utilizes the Plugin**. you can read more about it in the [[ue-plugin-per-user-license]] article.
+First, ensure your Epic Account has a valid license of the plugin:
+  * Open the Epic Games Launcher (EGL).
+  * Ensure you are logged-in with your account.
+  * Verify that the plugin is listed in your Library, under //Unreal Engine > Library > Library//.
+It the plugin is not listed, it means you must purchase a license for your account.
+If the plugin is correctly listed, then //PluginWarden// fails to validate it for some technical problems. Please keep reading to ensure your machine and project are configured correctly.
 ===== Basic setup =====
@@ Line 78: / Line 102: @@
   * In EGL, select //Settings//, then //Show Logs//.
   * Create a ZIP archive of the directory that appears.
-  * Create another ZIP archive of your project log directory at ''<PROJECT>\Saved\Logs\'';
+  * Create another ZIP archive of your project log directory:
+    * under Windows: at ''<PROJECT>\Saved\Logs\''
+    * under macOS (for more details read [[https://dev.epicgames.com/documentation/en-us/unreal-engine/using-modern-xcode-in-unreal-engine-5.3-and-newer#accesslogs|Modernized Xcode Workflow - Access Logs]]):
+      * If Sandbox is enabled:
+        * Running through xcode: ''~/Library/Logs/[project name]''
+        * Running by double-clicking or by using terminal: ''~/Library/Containers/[your app's bundle ID]/Data/Library/Logs''
+      * With Sandbox disabled: ''~/Library/Logs/[project name]''
   * Share these ZIP archives with support.
 If the issue cannot be resolved — since the problem lies between Epic Games' components (PluginWarden failing to connect to EGL, and/or EGL failing to validate your purchase with the Fab/UE Marketplace back-ends) — please contact Fab/UE Marketplace Support by Epic Games ([[https://support.fab.com/|Fab Support]], [[https://marketplacehelp.epicgames.com/s/|UE Marketplace Support]]) and report that //PluginWarden fails to validate your purchase//. Be sure to provide the collected ZIP archives.

UNAmedia Docs

User Tools

Site Tools

Differences

Page Tools