UNAmedia Docs

Documentation & Knowledge Base

User Tools

Site Tools

Trace:
pluginwarden-troubleshooting

Differences

This shows you the differences between two versions of the page.

Link to this comparison view

Next revision 		Previous revision
pluginwarden-troubleshooting [2024/11/05 15:55]
Staff created 		pluginwarden-troubleshooting [2025/09/13 15:05] (current)
Staff Added section "Check for a valid license"
Line 6: Line 6:
  
 {{ :entitlement-check.png?600 |}} {{ :entitlement-check.png?600 |}}
 +
 +===== Check for a valid license =====
 +
 +Our plugins are commonly licensed **per user**. This means that **one license must be purchased for each user working on a project that utilizes the Plugin**. you can read more about it in the [[ue-plugin-per-user-license]] article.
 +
 +First, ensure your Epic Account has a valid license of the plugin:
 +
 +  * Open the Epic Games Launcher (EGL).
 +  * Ensure you are logged-in with your account.
 +  * Verify that the plugin is listed in your Library, under //Unreal Engine > Library > Library//.
 +
 +It the plugin is not listed, it means you must purchase a license for your account.
 +
 +If the plugin is correctly listed, then //PluginWarden// fails to validate it for some technical problems. Please keep reading to ensure your machine and project are configured correctly.
  
 ===== Basic setup ===== ===== Basic setup =====
Line 78: Line 92:
   * In EGL, select //Settings//, then //Show Logs//.   * In EGL, select //Settings//, then //Show Logs//.
   * Create a ZIP archive of the directory that appears.   * Create a ZIP archive of the directory that appears.
-  * Create another ZIP archive of your project log directory at ''<PROJECT>\Saved\Logs\'';+  * Create another ZIP archive of your project log directory: 
 +    * under Windows: at ''<PROJECT>\Saved\Logs\'' 
 +    * under macOS (for more details read [[https://dev.epicgames.com/documentation/en-us/unreal-engine/using-modern-xcode-in-unreal-engine-5.3-and-newer#accesslogs|Modernized Xcode Workflow - Access Logs]]): 
 +      * If Sandbox is enabled: 
 +        * Running through xcode: ''~/Library/Logs/[project name]'' 
 +        * Running by double-clicking or by using terminal: ''~/Library/Containers/[your app's bundle ID]/Data/Library/Logs'' 
 +      * With Sandbox disabled: ''~/Library/Logs/[project name]''
   * Share these ZIP archives with support.   * Share these ZIP archives with support.
  
 If the issue cannot be resolved — since the problem lies between Epic Games' components (PluginWarden failing to connect to EGL, and/or EGL failing to validate your purchase with the Fab/UE Marketplace back-ends) — please contact Fab/UE Marketplace Support by Epic Games ([[https://support.fab.com/|Fab Support]], [[https://marketplacehelp.epicgames.com/s/|UE Marketplace Support]]) and report that //PluginWarden fails to validate your purchase//. Be sure to provide the collected ZIP archives. If the issue cannot be resolved — since the problem lies between Epic Games' components (PluginWarden failing to connect to EGL, and/or EGL failing to validate your purchase with the Fab/UE Marketplace back-ends) — please contact Fab/UE Marketplace Support by Epic Games ([[https://support.fab.com/|Fab Support]], [[https://marketplacehelp.epicgames.com/s/|UE Marketplace Support]]) and report that //PluginWarden fails to validate your purchase//. Be sure to provide the collected ZIP archives.
pluginwarden-troubleshooting.1730818558.txt.gz · Last modified: 2024/11/05 15:55 by Staff

Page Tools