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--- pluginwarden-troubleshooting [2024/11/05 15:55]
Staff created
+++ pluginwarden-troubleshooting [2024/12/07 14:27] (current)
Staff [Collect log files]
@@ Line 78: / Line 78: @@
   * In EGL, select //Settings//, then //Show Logs//.
   * Create a ZIP archive of the directory that appears.
-  * Create another ZIP archive of your project log directory at ''<PROJECT>\Saved\Logs\'';
+  * Create another ZIP archive of your project log directory:
+    * under Windows: at ''<PROJECT>\Saved\Logs\''
+    * under macOS (for more details read [[https://dev.epicgames.com/documentation/en-us/unreal-engine/using-modern-xcode-in-unreal-engine-5.3-and-newer#accesslogs|Modernized Xcode Workflow - Access Logs]]):
+      * If Sandbox is enabled:
+        * Running through xcode: ''~/Library/Logs/[project name]''
+        * Running by double-clicking or by using terminal: ''~/Library/Containers/[your app's bundle ID]/Data/Library/Logs''
+      * With Sandbox disabled: ''~/Library/Logs/[project name]''
   * Share these ZIP archives with support.
 If the issue cannot be resolved — since the problem lies between Epic Games' components (PluginWarden failing to connect to EGL, and/or EGL failing to validate your purchase with the Fab/UE Marketplace back-ends) — please contact Fab/UE Marketplace Support by Epic Games ([[https://support.fab.com/|Fab Support]], [[https://marketplacehelp.epicgames.com/s/|UE Marketplace Support]]) and report that //PluginWarden fails to validate your purchase//. Be sure to provide the collected ZIP archives.

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