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--- pluginwarden-troubleshooting [2024/12/07 14:27]
Staff [Collect log files]
+++ pluginwarden-troubleshooting [2025/11/23 18:13] (current)
Staff Added a temporary note for the workaround to the EGL-19 bug.
@@ Line 1: / Line 1: @@
 ====== PluginWarden Troubleshooting ======
+**⚠️ATTENTION⚠️ (2025-11)**
+**A bug in the latest version of the //Epic Games Launcher// is preventing Unreal Engine from properly validating our plugin purchases. We are in contact with Epic Games and they are actively working to provide a fix as soon as possible.**
+**In the meantime, you can [[https://we.tl/t-itqpEWEHZw|download a workaround]] and follow the instructions in the included ''README.txt'' file.**
+**You can read more in our [[https://discord.com/channels/898503629655408660/898512354931777547/1441033942689120328|announcement on Discord]].**
+----
 Licensing checks are performed by a standard Unreal Engine module provided by Epic Games, known as //PluginWarden//.
@@ Line 6: / Line 16: @@
 {{ :entitlement-check.png?600 |}}
+===== Check for a valid license =====
+Our plugins are commonly licensed **per user**. This means that **one license must be purchased for each user working on a project that utilizes the Plugin**. you can read more about it in the [[ue-plugin-per-user-license]] article.
+First, ensure your Epic Account has a valid license of the plugin:
+  * Open the Epic Games Launcher (EGL).
+  * Ensure you are logged-in with your account.
+  * Verify that the plugin is listed in your Library, under //Unreal Engine > Library > Library//.
+It the plugin is not listed, it means you must purchase a license for your account.
+If the plugin is correctly listed, then //PluginWarden// fails to validate it for some technical problems. Please keep reading to ensure your machine and project are configured correctly.
 ===== Basic setup =====

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